In the era of immediacy, customers are more demanding than ever and driving the need for fast and frequent voice of the customer insights. If organizations don't listen and improve, customers will go elsewhere.
Join featured speaker Maxie Schmidt-Subramanian of Forrester Research Inc. and Qualtrics experts, as they share the latest research and best practices around voice of the customer (VoC) programs. Specifically, they'll dive into tips and techniques you can apply to ensure your customer's voice is heard and your products and services are continuously improved.
Thursday, October 9, 2014
Join us as we dive into the best practices for:
- Getting buy-in across your organization
- Collecting multi-channel insights
- Analyzing trends and communicating to the right stakeholders
- Taking action on real-time-insights