Description

Watch the highest-rated breakout sessions from the Insight Summit - all related to customer experience. Sessions available include the following:
  • GE Digital: “Using Customer Nastygrams and CRM Integration to Improve Satisfaction by 10%”
  • CustomersFirst Now and Steris: “Turning a Journey Map into Action”
  • The Leading Hotels of the World: “Insights to Experiences: The Grassroots Creation of Customer Experience Management”
  • Qualtrics: "5 Pillars for CX Success"
  • Qualtrics: "Discover and Use the Right Customer Analytics for your Organization”

All sessions were recorded during the Qualtrics Insight Summit - February 28 to March 3. Enjoy!